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 Services > Details and Expertise


 

How Our Services Work

Sit back and relax...

 

Because here's what you get with our service:

  • Dedicated technicians/support team for your needs
  • A manager who will monitor the staff and guarantee quality and your privacy
  • Agreement about your required timeframe and response time 
  • Installation of your own private label helpdesk system 
  • The capability of having users/customers submit their support requests (tickets) through the helpdesk system
  • Contact with our techs by email, instant message, or SMS
  • The ability to track our activities and view statistics through the helpdesk system
  • A price dependent on
    • timeframe and response time.
      (For example: 9 AM-7 PM EST x 5 days, or 24x7x365, etc.)
    • number of servers
    • number of users
    • number of accounts
    • number of virtual servers
    • number of tickets

Submit your requirements and we will provide you with a quote.

 

Expertise

We have great experience with the following:

Hosting Automation Software

  • CPanel/WHM
  • Plesk
  • Ensim
  • HSphere
  • Webmin
  • Systems without a control panel

Web Software

  • Apache
  • Tomcat
  • CGI/JSP
  • Perl
  • PHP
  • MySQL
  • FrontPage extensions

Email Software

  • Sendmail
  • Qmail
  • Exim
  • POP3
  • IMAP

FTP Software

  • ProFTPD
  • PureFTPD
  • WU-FTPD
  • vfptd

3rd Party Software

  • Monitoring systems
  • HelpDesk systems
  • Mrtg/RRDTool
  • Additional system libraries
  • Additional Perl modules
  • Additonal CGI/PHP libraries
  • and more. . .

Platforms

  • Linux (Red Hat, Mandrake)
  • Cobalt RaQ
  • FreeBSD
  • Unix (AIX/Solaris)

Remote System/Security Administration

  • Kernel tuning
  • Kernel rebuilding for exotic hardware support
  • Libraries, modules, add-ons compatibility and updates
  • Remote working with Secure Shell

Networking

  • Simple/advanced routing
  • Bandwith management (monitoring, shapers, etc.)
  • DNS (Bind)

Security

  • Firewall (iptables/ipchains)
  • Kernel security modules
  • RootKit protection/detection
  • Portscanning protection/detection
  • DoS attacks protection/detection
  • Intrusion protection/detection
  • System monitoring
  • Logs monitoring

 

 

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