About Us | Sitemap | Pricing

  C a l l : 7 6 0 - 3 2 5 - 6 2 6 3

Email us!  

 

  Domains  |  Hosting  |   Apps  Renew  |  Support   |   Login  |  Order 

    

View Cart | CheckoutOrder

Services > HelpDesk & Support Administration


  

HelpDesk Administration

We use Kayako, Perl, PHP, ModernBill, Plesk, and more...

 

We can provide a support solution for your business.

  • Dedicated technicians/support team for your needs
  • A manager who will monitor the staff and guarantee quality and your privacy
  • Agreement about your required timeframe and response time 
  • Installation of your own private label helpdesk system 
  • The capability of having users/customers submit their support requests (tickets) through the helpdesk system
  • Contact with our techs by email, instant message, or SMS
  • The ability to track our activities and view statistics through the helpdesk system
  • A price dependent on
    • timeframe and response time.
      (For example: 9 AM-7 PM EST x 5 days, or 24x7x365, etc.)
    • number of servers
    • number of users
    • number of accounts
    • number of virtual servers
    • number of tickets
 

We will reply to your customers anonymously, using your brand. 

Sample support problems below:

  • Problems with DNS, email, other standard services
  • HTML/CGI/PHP/JSP problems
  • Website setup: httpd.conf, htaccess, file attributes
  • Upload/download problems
  • Custom addon modules and 3rd party software
  • Security and passwords (.htaccess, security certificates, etc)
  • and more. . .

 

Submit your requirements and we will provide you with a quote.

 

  Back to top  


 
 

Testimonials   |  Company  |  Network Status  |  Clients   |  Whois

 

www.

 

 

 

Home   |   Contact Us   |   Submit a Ticket    |   Terms   |   Privacy

 

 

NamesAreCheap!com | WebhostingHelp.com
Copyright 2000-2015