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HelpDesk Administration |
We use Kayako, Perl, PHP, ModernBill, Plesk, and more... |
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We can provide a support solution for your business.
- Dedicated technicians/support team for your needs
- A manager who will monitor the staff and guarantee quality and your privacy
- Agreement about your required timeframe and response time
- Installation of your own private label helpdesk system
- The capability of having users/customers submit their support requests (tickets) through the helpdesk system
- Contact with our techs by email, instant message, or SMS
- The ability to track our activities and view statistics through the helpdesk system
- A price dependent on
- timeframe and response time.
(For example: 9 AM-7 PM EST x 5 days, or 24x7x365, etc.)
- number of servers
- number of users
- number of accounts
- number of virtual servers
- number of tickets
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We will reply to your customers anonymously, using your brand.
Sample support problems below:
- Problems with DNS, email, other standard services
- HTML/CGI/PHP/JSP problems
- Website setup: httpd.conf, htaccess, file attributes
- Upload/download problems
- Custom addon modules and 3rd party software
- Security and passwords (.htaccess, security certificates, etc)
- and more. . .
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